Refund Policy

1. Introduction

At BeautyAdda.Online (“we,” “us,” “our”), your satisfaction is our priority. This Refund Policy explains the conditions under which refunds or exchanges are permitted for Products purchased through our Platform. Please read this carefully before making a purchase, as continued use of our services constitutes acceptance of these terms.

2. Scope & Applicability

This policy applies to all beauty and personal care Products sold via BeautyAdda.Online, regardless of payment method (prepaid, COD). It covers:

• Damaged or defective items
• Wrong or mismatched shipments
• Change-of-mind requests (subject to Product eligibility)
• Products not as described or expired/near expiry

Note: Certain Products—such as open hygiene-sensitive items—are non-refundable and non-returnable for health and safety reasons, unless defective.

3. Eligibility for Refund or Exchange

3.1 Damaged, Defective, Incorrect, or Expired Products

Refunds or exchanges are eligible if reported within 2 to 4 days of delivery, similar to My Beauty Hub (4-day window) mybeautyhub.in. In such cases:

• Submit a request via email to support@beautyadda.online with order number, photos showing the issue, and a brief description.
• Our team will review and, if approved, arrange a reverse pickup within 2 working days.
• After inspection, if confirmed, a replacement or full refund will be processed within 7 business days.

3.2 Change of Mind Returns

If the Product is unused, sealed, and in original packaging, you may request a return within 5 days of delivery—mirroring policy from Beauty Mart beautymart.co.in. The condition:

• Only applicable if the Product is marked as returnable.
• Refunds processed post-inspection, within 7 business days of approval.
• Return shipping cost is borne by the Customer, unless otherwise stated.

3.3 Non-Returnable Products

Products that are non-returnable unless defective include:

• Opened cosmetics, skincare, or personal care items (due to hygiene concerns).
• Final sale items, clearance Products, or special offer Products.
• Expired Products (unless reported within 2 days of delivery).

These exceptions align with My Beauty Hub’s approach mybeautyhub.in.

4. Refund Methods & Processing Times

• Prepaid Orders: Refund credited to original payment method within 7 business days after approval.
• COD Orders: Refund credited via NEFT/UPI within 14 business days after approval—similar to The Beauty Co. thebeautyco.in.
• Store Credit: Optionally, we may offer store credit equal to the Product value, valid for [e.g., 6 months].

5. Return Shipping Responsibilities

• Damaged/Incorrect/Defective Goods: We bear return shipping costs and arrange reverse pickup.
• Change of Mind Returns: Customer bears return shipping unless otherwise specified.
• International Orders: Return shipping cost may be quoted separately based on location.

6. Return & Inspection Process

1. Contact our support team at support@beautyadda.online within the specified timeframe.
2. Provide order details, Product issue, and attach photos (for defects or errors).
3. If approved, a reverse pickup label or instructions will be provided.
4. Upon receipt and inspection, we will notify you of approval or rejection.
5. If approved, refund or replacement is issued per the applicable method.

7. Cancellations Before Shipment

If you change your mind before shipment:

• Cancellation is allowed within 24 hours of placing your Order.
• Notify us promptly via email. Once your order is dispatched, cancellation is not available. This aligns with Beautiful India’s policy beautifulindia.com.

8. Partial Returns

If only part of an Order is to be returned (e.g., multiple items):

• Return each item separately within the applicable window.
• Refunds or replacements processed for each item independently.

9. Refund Denial or Delays

Refunds may be denied or delayed if:

• Return request is outside the policy window.
• Products are used, tampered with, or missing parts.
• Return request lacks necessary proof or documentation.

If a refund is delayed:

• Bank or UPI refunds may take 3–5 days; NBFC or wallet refunds may take up to 14 days Couponzania.
• Contact support if you face issues beyond these timelines.

10. Consumer Rights & Regulatory Compliance

We comply with India’s Consumer Protection (E-Commerce) Rules, 2020, which mandate clear refund and grievance redressal processes—e.g., 48-hour acknowledgement and resolution within 1 month Reddit. As such:

• We aim to acknowledge refund requests within 48 hours.
• Any unresolved disputes may be escalated to our Grievance Officer at grievance@beautyadda.online.

11. Abuse & Fraud Prevention

To ensure fairness and prevent misuse:

• We may limit or refuse refunds for users with excessive returns or patterns indicative of misuse—similar to Myntra’s approach mint.
• Fraudulent claims (e.g., false damage) may result in rejection and potential account suspension.

12. Policy Changes

We reserve the right to modify this Refund Policy. Changes will be posted with an updated date. Continued use post-update constitutes acceptance.

13. Contact Us

For assistance, email: support@beautyadda.online, or call [Insert Customer Care Number].